Jewelry Warranty & Return Policy
Jewelry Warranty & Return Policy
100% satisfaction is the goal of Serendipitous Company. If you are not completely satisfied. We will gladly refund the amount of the item(s).
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Jewelry Warranty
As our customer we want to make sure that you are happy with your purchase. We understand accidents happen.
So as a courtesy to you we offer a
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6-month, one time replacement of the same or equal value of the purchased item price.
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​The replacement item will not be warrantied. Any future repairs needed for the replacement item will have a fee.
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Proof of purchase, contact information and pictures of product are to be provided.
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Return shipping and insurance is the responsibility of the customer.
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Return Policy
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Returned items must be received 15 days after signed confirmation of delivery to receive refund. No returns accepted after the 15 days.
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Buyer is responsible for returned shipping. Items must be returned in original state and packaging. Tracking number and insurance is your responsibility when returning item.
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No returns or exchanges on any merchandise showing signs of being worn or damaged.
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Provide proof of purchase, contact information and pictures of product.
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We are not responsible for lost items and cannot refund jewelry we have not received.
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If the return requirements are met a refund will be given minus a 10% restocking fee. This applies to ALL orders No exceptions.
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Cancellations must be done within 24 hours of purchase.